Frequently Asked Questions

It's free to use the app and get quotes. You only pay for the service you receive. We have transparent pricing: Basic repairs from 150 DKK, service from 300 DKK, advanced repairs from 500 DKK. There are no hidden fees.

Standard bookings: same day or next day. We work 7 days a week through the app. Book directly in the app to see available times in your area.

We have a 100% satisfaction guarantee and 6 months warranty on all repairs. If you're not satisfied, contact us through the app within 24 hours and we'll solve the problem for free. If it can't be solved, you get your money back.

We repair all types of bikes: City bikes, road bikes, mountain bikes, e-bikes, cargo bikes, children's bikes, folding bikes and vintage bikes. Our mechanics have specialized knowledge of different brands like Shimano, SRAM, Bosch (e-bikes) and many more.

You need minimum 3 years experience as a bike mechanic, relevant certificates, your own tools and transportation. Visit our web application at urbanfix.dk/app and apply as a provider - fill in CV, certificates and pass our quality check. We help with insurance and marketing. You keep 75-85% of the earnings. (Mobile apps coming soon for iOS and Android)

Full-time mechanics typically earn 35,000-55,000 DKK per month. Part-time mechanics 15,000-25,000 DKK. It depends on your experience, specialization and availability. You get paid weekly.

We have partnerships with major suppliers so you can buy parts at wholesale prices. For common repairs we have a depot system. You can also use your own suppliers. We help optimize your inventory and financial management.

Yes! We have specialized solutions for businesses with bike fleets. This includes: Scheduled maintenance, priority service, centralized billing, fleet management and detailed reporting. Everything can be handled through our business portal in the web application at urbanfix.dk/app.

Yes, we have API integration with most popular fleet management systems and custom solutions. Our developers work closely with your IT team to ensure seamless integration and data synchronization.

We offer tailored packages based on fleet size and needs. Typically 10-25% discount on standard prices for larger fleets. Included: Dedicated customer service, priority booking, monthly reporting and proactive maintenance.

95% of all repairs can be performed on-site: Punctures, brake adjustment, gear shifting, chain replacement, wheel truing, bearing setup, cable replacement and most e-bike problems. Only specialized repairs like frame welding require workshop.

We are e-bike specialists! Our mechanics are certified in Bosch, Shimano, Yamaha and Brose systems. We can diagnose software issues, replace batteries, repair motors and update firmware. We have mobile diagnostic tools for all major brands.